10¢ from every bag goes to charityPostage never more than A$10Free shipping on orders over A$508g of protein per serve16 balls in every bagMade in AustraliaNo artificial flavours10¢ from every bag goes to charityPostage never more than A$10Free shipping on orders over A$508g of protein per serve16 balls in every bagMade in AustraliaNo artificial flavours

Privacy policy

We only collect what we need to post your snacks and, if you ask for them, send you emails. We never sell your details.

Last updated 7 November 2026

This policy explains how Nola ("we", "us") handles your personal information when you use nolastore.com.au, buy from us, join our mailing list or get in touch. Nola is a small Queensland business. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

  • When you order: your name, email address, delivery address and what you bought. Payment is handled by Square on its own secure checkout. We never see or store your card number.
  • When you join the mailing list: your email address, your first name if you give it, the topics you picked (recipes, updates or restocks), and when and where on the site you signed up.
  • When you contact us: your name, email address and whatever you write in your message.
  • When you browse: we don't use advertising trackers, and we don't use cookies to follow you around the web. We use Cloudflare Web Analytics to count visits and see which pages are popular. It doesn't use cookies and doesn't identify you personally. Your browser stores your cart, postcode and favourite flavour on your own device so they're still there next visit. Our host, Cloudflare, keeps standard technical logs (such as IP addresses) to keep the site secure.

How we use it

  • To process, pack and post your order, and to email you about it.
  • To answer your questions and sort out any problems with an order.
  • To send newsletters, recipes and restock alerts, but only if you signed up for them.
  • To keep records we're required to keep, such as sales records for tax.

Emails and unsubscribing

We only send marketing emails to people who ask for them by signing up on our site. Buying from us doesn't add you to the mailing list. Every email we send identifies Nola and includes a way to unsubscribe.

You can unsubscribe at any time using the link at the bottom of any email, on our unsubscribe page, or by emailing [email protected]. We'll remove you within 5 business days, and usually straight away. You'll still get emails about orders you place.

Who we share it with

We only share your information with the services we need to run the store:

  • Square, to take payments.
  • Cloudflare, which hosts this website and stores our order, mailing list and message records.
  • Resend, which sends our order and newsletter emails.
  • Australia Post or another courier, which gets your name and address so they can deliver your parcel.

Some of these companies store data on servers outside Australia, including in the United States. Each of them has its own privacy and security obligations. We don't sell, rent or trade your personal information, and we don't share it with advertisers.

How we keep it safe

Your information is stored with the providers above. Only the owner of Nola can see order and mailing list records, through a passcode-protected console. We keep order records for as long as tax law requires, usually 5 years, and remove mailing list details when you unsubscribe.

Seeing, fixing or deleting your information

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, where we're not required to keep it by law. Email [email protected] and we'll respond within 30 days.

Complaints

If you're unhappy with how we've handled your information, email us first and we'll try to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change this policy, we'll update it here and change the date at the top.