10¢ from every bag goes to charityPostage never more than A$10Free shipping on orders over A$508g of protein per serve16 balls in every bagMade in AustraliaNo artificial flavours10¢ from every bag goes to charityPostage never more than A$10Free shipping on orders over A$508g of protein per serve16 balls in every bagMade in AustraliaNo artificial flavours

Shipping and refunds

Postage is never more than A$10, and it's free on orders of A$50 or more. If something goes wrong with your order, we'll fix it.

Last updated 7 November 2026

Where we ship

We post anywhere in Australia, including PO boxes and parcel lockers. We don't ship overseas yet.

What postage costs

Postage depends on how many bags are in your order, because that decides the size of the Australia Post satchel we use. It costs the same anywhere in Australia. We charge about two thirds of what Australia Post charges us and cover the rest ourselves.

  • Postage is never more than A$10, however big the order or however far away you live.
  • Orders of A$50 or more ship free anywhere in Australia. A box of six, or two Trios, gets you there.
  • Type your postcode into the cart to see your exact postage before you check out. The amount you see at checkout is the amount you pay.

Postage for one bag starts from about A$6.40 in South East Queensland and is capped at A$10 everywhere else.

When your order ships

We pack every order by hand and aim to post it within 3 business days of payment. Australia Post then usually takes a few business days, depending on where you are. Regional and remote areas can take longer, and deliveries slow down around Christmas.

You'll get a receipt by email as soon as you pay. If you want to know where your order is, email us with your order number.

Check your address

Please double-check your delivery address at checkout. If a parcel comes back to us because the address was incomplete or wrong, we'll send it again once you confirm the right address. In that case we'll ask you to cover the second postage.

Damaged, wrong or missing orders

If your bags arrive damaged, opened, past their best before date, or not what you ordered, email [email protected] or use the contact form. Include your order number and a photo of the problem. We'll send replacement bags or give you a full refund, whichever you prefer. You usually don't need to send anything back.

If your parcel hasn't arrived within 10 business days of shipping, let us know. We'll check with Australia Post, and if it's lost we'll send a new one or refund you.

Refunds and your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For Nola, that means if a bag isn't safe to eat, doesn't match its description or label, or isn't of acceptable quality, you can choose a refund or a replacement. Nothing on this page limits those rights.

Refunds go back to the card or payment method you used, through Square. They usually show up within 5 to 10 business days, depending on your bank.

Change of mind

Because Nola is food, we can't take back bags for a change of mind, for example if you'd rather a different flavour. If you contact us before your order has been posted, we're happy to change or cancel it.

Subscriptions

  • What you get: 1, 2 or 3 bags every week or fortnight, in a mix of flavours we choose for you.
  • Price: A$12 a bag for 1 bag a delivery, A$11 a bag for 2, and A$10 a bag for 3, plus postage for each delivery worked out from your postcode (never more than A$10 a delivery).
  • Billing: we show your price per week, including postage, and charge it once a month. Weekly plans are billed for 52 deliveries a year and fortnightly plans for 26, split into 12 equal monthly payments. You pay the first month when you sign up.
  • Minimum: every subscription is for at least 6 bags. Depending on your plan, that's your first 1 to 3 monthly payments, and the exact number is shown before you sign up.
  • Cancelling: cancel any time on the manage subscription page, using the link in your confirmation email, or by emailing [email protected]. Once your minimum is paid, your subscription stops straight away: you won't be charged again, and you'll still get the deliveries for the month you've already paid for. If you cancel before your minimum, we book the cancellation and it stops automatically after your last minimum payment.
  • Changes: to change how many bags you get, how often, or your address, email us before your next delivery.
  • Your rights under the Australian Consumer Law, described above, apply to every subscription delivery.

Allergens

Every Nola flavour contains almond (a tree nut), milk and gluten from oats. There are no peanuts. Please check the ingredients and allergen statement on the Flavours page before you order. We can't refund opened bags because of an allergen that is listed on the label, but contact us if you think a label is wrong.

Questions

Email [email protected] and we'll get back to you, usually within 2 business days.